29bd9 Privacy Policy — Your Data, Protected

1Who We Are and How to Contact Us

29bd9 is an online casino and sports betting platform operated for the Bangladesh market. For the purposes of this Policy, 29bd9 is the data controller responsible for the personal data of registered users.

If you have any questions about this Policy, wish to exercise a data right, or want to raise a complaint about how your data has been handled, please contact us at the support email address displayed in the footer of this website. We aim to respond to all data-related enquiries within 10 business days.

2What Personal Data We Collect

We collect the following categories of personal data when you register, use, or interact with the 29bd9 platform:

3How We Use Your Personal Data

29bd9 processes your personal data only for the following lawful purposes:

• Account creation and management — to register and maintain your 29bd9 player account, verify your identity, and manage your login credentials.
• Payment processing — to facilitate deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities.
• Responsible gaming — to monitor gambling behaviour, apply player-requested deposit limits and self-exclusion tools, and identify players who may need support.
• Customer support — to respond to queries, resolve disputes, process complaints, and improve the quality of the service we provide.

4Sharing Your Personal Data

29bd9 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only where strictly necessary:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks, solely to process your financial transactions. These processors are bound by their own privacy obligations and do not receive data beyond what is necessary for settlement.
• Game providers — licensed studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens to load games. They do not receive your full personal profile.
• Regulatory and law enforcement bodies — where we are legally required to disclose personal data in response to a lawful request, court order, or applicable regulatory obligation, we will comply. We will notify affected users where legally permitted to do so.

Any third-party service provider that processes data on 29bd9's behalf is required to maintain appropriate technical and organisational security measures and may only use your data for the specific purpose for which it was shared.

5Data Security

29bd9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and session timeout and re-authentication controls.

While we take all reasonable steps to secure your data, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users within a reasonable timeframe in accordance with applicable obligations.

6Cookies and Tracking Technologies

29bd9 uses cookies and similar technologies on its website. A cookie is a small text file placed on your device by a website server. The following categories of cookies are used:

• Strictly necessary cookies — required for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Performance cookies — anonymous analytics data used to understand how pages are used and to improve platform speed and reliability. This data is aggregated and cannot be linked to an individual user.
• Functional cookies — store your preferences such as language selection and responsible gaming tool settings so they persist between sessions.
• 29bd9 does not place advertising cookies, behavioural targeting cookies, or cross-site tracking cookies on user devices.
• You may configure your browser to block or delete cookies. Blocking strictly necessary cookies will impair your ability to use the 29bd9 platform and may prevent login.

By continuing to use the 29bd9 website, you consent to the use of strictly necessary and performance cookies as described above.

7Data Retention

29bd9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account and identity data is retained for the duration of the account's active status and for a minimum of 5 years following account closure to comply with anti-money laundering and fraud prevention obligations; financial transaction records are retained for a minimum of 5 years; customer support communications are retained for 2 years from the date of last interaction; technical and usage data (logs, session data) is retained for up to 12 months.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an individual. Where data must be retained beyond the standard period due to a legal hold, investigation, or dispute, 29bd9 will retain it only for as long as the specific requirement exists.

8Your Data Rights

As a 29bd9 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 29bd9 support team using the email displayed in the footer of this website:

• Right of access — you may request a copy of all personal data 29bd9 holds about you. We will provide this within 10 business days of receiving a valid request.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure — you may request that we delete personal data we hold about you where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing — you may ask us to restrict how we process your data in certain circumstances, for example while a rectification request is being investigated.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

29bd9 will respond to all data rights requests within 10 business days. In cases where a request is complex or involves a large volume of data, we may extend this period by a further 10 business days and will notify you of the extension. We may require proof of identity before processing a data rights request.

9Children and Minors

The 29bd9 platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data of individuals under the age of 21. If we become aware that personal data of a minor has been collected, we will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered on the 29bd9 platform, please contact our support team immediately using the email address displayed in the footer. We treat all such reports with the highest priority.

10Links to Third-Party Websites

The 29bd9 platform may contain references to third-party services such as payment processors and game studios. Where you follow a link to an external site or service, please be aware that those sites and services have their own privacy policies and that 29bd9 has no control over and accepts no responsibility for their privacy practices or content.

29bd9 encourages you to review the privacy policy of any third-party service you access in connection with your use of the platform.

11Changes to This Privacy Policy

29bd9 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered users by email at least 7 days before the changes take effect. Minor clarifications or formatting updates may be made without notice. The date at the top of this page will always reflect when the Policy was last revised. Your continued use of the 29bd9 platform following the effective date of any updated Policy constitutes your acceptance of those changes.

12Governing Law

This Privacy Policy and any dispute arising from it shall be governed by applicable law. Any claim or dispute relating to this Policy should first be directed to the 29bd9 support team. 29bd9 is committed to resolving data privacy complaints fairly, transparently, and promptly.